Home IT
Home IT support, at your table
The family Wi-Fi, a new laptop, a printer that's given up, a parent who's had a worrying phone call. Daniel comes to the house, sorts it, and explains it in words you'll remember. No shop counter, no ticket number.
Sound familiar?
What goes wrong
The Wi-Fi doesn't reach the end bedroom.
Stone walls again. One good access point upstairs usually settles it for good.
Mum's had a call from 'the bank'.
And nearly gave them the code. The scams aimed at older people are relentless, and the best defence is a quiet hour setting the phone and the computer up so the worst can't happen.
The new laptop is still in the box.
Set up, moved across from the old one, printer connected, backups on. One visit.
Everyone's photos are on one phone.
Which will be dropped in a trough, eventually. Backups for the family, so the photos survive the phone.
What Daniel does
What he does about it
Wi-Fi through the whole house.
A survey, then the access points the house actually needs, wired where it can be. One name, one password, every room.
New devices set up properly.
Laptops, phones, tablets, printers, TVs and the smart speaker that's been in a drawer. Moved across from the old ones, updated, backed up.
A safer setup for older relatives.
Scam-call blocking, two-step logins, a password manager they can actually use, and a laminated card by the phone that says who to ring and what never to do.
Backups for the family.
Phones and laptops backing up automatically, and the photos in one place that two people have the keys to.
Remote help when it's quicker.
For the small things, Daniel can connect to your computer while you watch and fix it in minutes. Only ever after you've rung him first.
Under the bonnetFor whoever in the family checks these things.
The kit
- Consumer mesh or UniFi access points, chosen by the size of the house and the thickness of the walls
- Password managers with family sharing; authenticator apps on the phones
- Cloud backup for photos and documents with family plans, plus a local drive for the archive
- Call-blocking features on the handset or the line, and the phone's built-in scam protections switched on
How it’s done
- Everything explained once, slowly, and written on the farm IT card by the router
- Standard accounts for daily use so a wrong click can't install anything
- A follow-up call a week later to catch what was forgotten
Said plainly
What he won't do
- Fix phone screens, games consoles or the telly's picture. He'll point you to who does.
- Rush. A visit to a nervous relative takes as long as it takes, and the price is agreed first.
Questions people ask
Before you ring
Do you charge a call-out fee?
A fixed visit price that covers the first hour, agreed before he comes. The prices page has it.
Can you help my parents and bill me?
Yes, and it's common. He'll keep you both in the loop as much as they'd like.
Is remote support safe?
When it's Daniel, after you've rung him and while you watch, yes. Anyone who rings you out of the blue asking to connect to your computer is a scammer, every time.
Read first, if you like
Guides that go with this
- Spotting scam emails, texts and callsThe tells in a fake HMRC refund, a Rural Payments email, a haulier's new bank details and a call from 'Microsoft', and where to report them.
- Windows 10 has ended: what now?Windows 10 no longer gets security updates. What it means for the farm office PC, whether it can run Windows 11, and the honest choice: upgrade or replace.
Also
Jobs that often go together
Computers and laptops
A new laptop set up with everything moved across, or an old one fixed or honestly retired. At your kitchen table.
Find out moreCyber security
Two-step logins, backups that restore, a proper firewall and help with scams. Hard to hack, easy to live with.
Find out moreWi-Fi and networks
A signal in every room and every outbuilding: mesh Wi-Fi through stone walls, and beams across the yard to the barns.
Find out more
Sorted at the kitchen table, explained once, written down.